Customer TRS Profile

A Customer TRS Profile stores an individual TTY/STS/VCO/HCO relay user's call preferences. This speeds up call processing and ensures that the customer's preferred long distance carrier is used each time a call is made.


You can set up your Customer TRS Profile by:

  • Contacting T-Mobile Accessibility Care at 800-676-3777 (TTY/Voice). Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete
  • Filling out your Customer TRS Profile directly online at
  • Clicking here to download Customer TRS Profile form.


T-Mobile Accessibility Care is available to answer any questions you may have: