VIDEO TRANSCRIPT
[On Screen] DATE EXTENDED! UPDATE BY June 30 to continue using IP Relay. Watch Video for details.

[Woman with black, T-Mobile branded top signs directly to camera in American Sign Language.]

Hello! I am here to inform you all of updates about IP Relay with T-Mobile.

T-Mobile is releasing an update to our software, so we are asking you all to do something for us.

To continue to use IP Relay, you need to do three steps:
If you are on iPhone, go to the App Store. If you are on Android, go to the Google Play Store. Click on IP Relay and click to update. When completed, log back in to IP Relay, then you can use the service.

This should take a few minutes to complete.

There are a few things I would like to highlight.

First, most modern phones should have no problems updating with this software release.

To complete the update, make sure you have your passwords ready Ñ for the App Store, the Google Play Store, and the IP Relay app. Make sure you have them ready.

When you are ready to update IP Relay, you will have everything ready to log back in and use the app.

If you forgot your password, you can go ahead and click on Reset or Forgot Password to change it.

Remember, this update is required for all of us who have IP Relay from T-Mobile.

ItÕs important that you proceed with the update so we can use the service. If you donÕt update, the service wonÕt work.

We know that updates can be frustrating, but we have questions and answers on this link so you can follow the process.

Please go ahead and do that today. Thank you.

[On Screen] UPDATE BY June 30 to continue using IP Relay. Thank you. tmobileaccess.com/appupdate

[Screen fades to black. ON SCREEN. T-Mobile Accessibility logo followed by tmobileaccess.com/appupdate.]