T-Mobile Internet-based Relay (IP Relay and IP CapTel) services are fully functional. In the event of an outage of service, a notification will be posted with restoration details.
| Date of Outage | Outage Details | Date Restored |
|---|---|---|
|
09/29/2021 3:45pm CDT |
There was an interruption of IP Relay service which prevented registered users from making calls. |
09/30/2021 10:45am CDT |
|
07/22/2020 1:06am CDT |
There was an interruption of Sprint WebCapTel which prevented all users from making or receiving calls. |
07/22/2020 1:33am CDT |
|
08/21/2019 4:37pm CDT |
There was an interruption of Sprint IP Relay which prevented all users from making or receiving calls. |
08/21/2019 10:16pm CDT |
|
06/05/2019 8:57pm CDT |
There was an interruption of Sprint IP Relay and WebCapTel service which prevented all users from making and receiving calls. |
06/05/2019 10:27pm CDT |
|
05/25/2019 2:10pm CDT |
There was an interruption of Sprint IP Relay service which prevented all users from making or receiving calls. |
05/26/2019 6:38am CDT |
|
05/23/2019 12:13pm CDT |
There was an interruption of Sprint IP Relay service which prevented all users from making or receiving calls. |
05/23/2019 1:03pm CDT |
|
05/20/2019 11:34am CDT |
There was an interruption of Sprint IP Relay service which prevented all users from making or receiving calls. |
05/20/2019 11:58am CDT |
|
12/02/2018 12:24am CST |
There was an interruption of Sprint IP Relay and WebCapTel services which prevented all users from making or receiving calls. |
12/03/2018 1:49am CST |
|
01/18/2018 12:30am CST |
There was an interruption of Sprint IP Relay and WebCapTel services which prevented all users from making or receiving calls. |
01/18/2018 5:18am CST |
|
08/16/2017 4:45am CDT |
There was a partial interruption of Sprint WebCapTel service which prevented some users from receiving captions on calls. |
08/16/2017 10:15am CDT |
|
07/26/2017 11:17pm CDT |
There was an interruption of Sprint IP Relay service which prevented all users from making or receiving calls. |
07/27/2017 12:12am CDT |
|
06/06/2017 1:04am CDT |
There was an interruption of Sprint IP Relay service which prevented all users from making or receiving calls. |
06/06/2017 1:24am CDT |
|
04/11/2017 3:16pm CDT |
There was an interruption of the Sprint IP Relay (web-based and mobile applications) and WebCapTel service which prevented all users from making or receiving calls. |
04/11/2017 4:42pm CDT |
|
04/12/2016 10:52am CDT |
There was an interruption of WebCapTel service which prevented all users from making or receiving calls. |
04/12/2016 1:11pm CDT |
|
11/20/2014 10:50am CST |
There was a partial interruption of Sprint IP Service which prevented some users from making or receiving calls. |
11/20/2014 11:33am CST |
|
11/19/2014 5:12am CST |
There was a partial interruption of Sprint IP Service which prevented some users from making or receiving calls. |
11/20/2014 9:34am CST |
|
11/20/2014 5:00am CST |
Wireless Captel Services will conduct routine maintenance on their server. This will be a complete service outage expected to last less than 15 minutes. |
11/20/2014 5:15am CST |
|
11/04/2014 7:00am CST |
A platform change to include new FCC required registration rules caused an intermittent interruption to a small group of IP CapTel users. When attempting to place an IP CapTel call, they would see a “Waiting for Captions” message. This was fixed as of 9:45am CT and all IP CapTel calls are now functioning as expected. |
11/04/2014 9:45am CST |
|
10/29/2014 6:55am CDT |
Madison core switch experienced unstable activity. During this time customers may have received "waiting for captions" for longer than usual without receiving a final connection. |
10/29/2014 8:24am CDT |
|
10/29/2014 1:39am CDT |
Madison CapTel Data Center experienced an issue. Very few customers impacted. Customers may have received "waiting for captions" longer than usual. |
10/29/2014 1:46am CDT |
|
09/12/2014 12:18pm CDT |
CapTel’s Avaya phone switch experienced a brief interruption causing some CapTel calls in progress to lose connectivity and some new incoming calls to be blocked. |
09/12/2014 12:20pm CDT |
|
09/10/2014 5:03pm CDT |
Interruption to WebCapTel and Wireless CapTel Services. |
09/10/2014 5:35pm CDT |
|
05/06/2014 5:00am CDT |
Orlando Captel Call Center lost network connectivity to their data centers. Engineering immediately switched to backup network with no interruption to clients. Approximately 746 Sprint users may have experienced "waiting for operator." |
05/06/2014 3:00pm CDT |
|
12/16/2013 8:30am CST |
The Sprint IP relay platform had service related issues. |
12/16/2013 11:30am CST |
|
11/29/2013 8:30am CST |
Sprint’s Wireless Captel service is experiencing an outage also affecting the wireless voice mail service. Wireless Captel customers are unable to make calls at this time. This is only affecting wireless service. All other Captel service is operating as normal. |
11/29/2013 2:55pm CST |
|
11/29/2013 2:30pm CST |
Captel’s Avaya phone switch experienced a brief interruption causing some Captel calls in progress to lose connectivity and some new incoming calls to be abandoned. The Avaya switch returned to full functionality within a couple of minutes. |
11/29/2013 2:35pm CST |
|
10/11/2013 10:53am CDT |
Outage made WebCaptel services unavailable with users unable to make or receive calls until 11:05pm CT today. |
10/11/2013 11:05am CDT |
|
10/01/2013 2:00pm CDT |
Sprint IP users were unable to access Sprint IP services. |
10/01/2013 3:14pm CDT |
|
10/01/2013 8:15am CDT |
Sprint IP users were unable to access Sprint IP services. |
10/01/2013 9:35am CDT |
|
09/24/2013 10:00am CDT |
Outage made WebCaptel services unavailable with users unable to make or receive calls until 12:30pm CT today. |
09/24/2013 12:30pm CDT |
|
07/24/2013 7:43pm CDT |
One of the Captel Data Centers experienced a power interruption. Calls in progress disconnected. Remainder of calls handled through second data center. |
07/24/2013 8:12pm CDT |
|
06/05/2013 4:40pm CDT |
There was a partial interruption of Sprint IP Service which prevented some users from making or receiving calls. |
06/05/2013 5:40pm CDT |
|
05/16/2013 2:00am CDT |
Wireless Captel by Sprint users are unable to make or receive calls. |
05/16/2013 10:14am CDT |
|
02/25/2013 10:05am CST |
CapTel service was interrupted and users were unable to make or receive calls. |
02/25/2013 10:09am CST |
|
01/15/2013 2:32pm CST |
WebCapTel service was interrupted and users were unable to make or receive calls. |
01/15/2013 2:33pm CST |
|
11/13/2012 12:00am CST |
Wireless CapTel service is unavailable due to scheduled service maintenance. |
11/13/2012 1:00am CST |
|
10/30/2012 4:07pm CDT |
Wireless CapTel by Sprint Android app users are unable to receive inbound calls. |
10/31/2012 11:50am CDT |
|
10/29/2012 2:30am CDT |
WebCapTel users were not able to make/receive calls. |
10/29/2012 10:00am CDT |
|
08/22/2012 12:30am CDT |
Sprint IP users unable to access through SprintIP.com. |
08/22/2012 1:20am CDT |
|
08/20/2012 10:00am CDT |
Wireless CapTel app users were not able to make/receive calls. |
08/20/2012 9:30am CDT |