Learn more about how Federal Relay can best fit your needs
Video Relay Service
www.federalrelay.us/video-relay-service
videophone: (877) 709- 5797
voice: (877) 709-5801
ISDN Access: 877.709.5798
Spanish ISDN Access: 866.284.6939
Video Relay Service (VRS) enables a Federal employee to use American Sign Language (ASL) to communicate via videoconferencing with a certified Video Interpreter (VI) using a high-speed Internet connection. The VI then voices/relays the signed conversation over the phone to the hearing caller (standard telephone user). VRS allows the sign language user to use their native language to convey facial expression and cues to ensure that nothing gets lost in the translation.
Video Remote Interpreting
www.federalrelay.us/video-remote-interpreting
voice/videophone: (877) 689-7775
ISDN Access: 855.724.6514
Spanish ISDN Access: 866.284.6939
Video Remote Interpreting (VRI) is a feature of Federal Relay’s Video Relay Service (VRS). This option provides deaf and hard of hearing Federal employees with on-demand remote sign language interpreting in order to facilitate communication between individuals who are in the same location (i.e. office, cubical, front desk, etc.)
VRS/VRI Customer Service
Hours:
Holiday Hours:
Relay Conference Captioning
Relay Conference Captioning (RCC) is real-time captioning for Federal employees who are deaf or hard of hearing. It is an Internet-based technology that revolutionizes the way colleagues join and participate in teleconference calls and web conferencing. RCC uses the same high-quality Captioners that provide closed captioning for live television, news, sports and weather to deliver live, real-time text streamed to a high-speed Internet-connected computer/tablet/mobile phone anywhere in the world.
RCC Customer Service
Scheduling Department:
Hours: 8 AM – 6 PM (U.S. Time Zones)
Technical Department:
Hours:
Captioned Telephone (CapTel)
A Captioned Telephone (CapTel) phone has built-in screen to display everything being said by your caller in text. CapTel looks and works like a traditional phone with captions added so the user can read the words while listening to the voice of the other party and speaking for themselves. It is a perfect solution for people with hearing loss. CapTel can be connected through an analog telephone line or using an Internet connection.
CapTel Customer Service:
Hours: 24 hours a day, 7 days a week, excluding holidays
Internet Protocol (IP) Relay
Internet Protocol (IP) Relay uses an Internet connection, a computer or mobile device with a web browser and a Communication Assistant (CA). An IP user types what they want to say, the CA relays the conversation to their caller and then types their caller’s response back to the IP user. To start using IP Relay, users are required to register for a 10-digit number though the Federal IP Relay website.
Speech to Speech (STS)
Speech to Speech (STS) allows Federal employees with speech disability to voice their conversation. A specially trained Communication Asssitant (CA) will repeat the words of the individual with a speech disability or synthesizer output to the other party. No special equipment is required to use this service!
Text Telephone (TTY)
TTY is for individuals who are deaf, hard of hearing, deafblind, or have speech disability, and wish to communicate with a hearing person who uses a standard telephone. TTY relay calls are generally made using a text telephone, also known as TTY, wIP Relayhich is a communications device equipped with a keyboard for typing messages and a screen for reading messages. A TTY device connects to a standard phone line. TTY callers dial the Federal Relay TTY Toll-Free Number to reach a Communication Assistant (CA) who processes their call. Once connected, the TTY user types messages to the CA, who relays the conversation by reading it aloud to the hearing person. The CA listens to the hearing person’s reply and types it to the TTY user.
TRS Customer Service