Click to learn more on Speech-to-Speech.
Click to learn more on Speech-to-Speech.
Speech-to-Speech (STS) allows speech-disabled persons to voice their conversation. A specially trained STS operator repeats the words of the person with a speech disability or synthesizer output to the other person. You do not need special equipment to use this service.
Simply dial 877-787-2660 to reach T-Mobile's STS Service from anywhere in the United States. This no-cost service is available 24/7.
Spanish STS is available upon request.
There is no charge for using STS service.
STS Call Setup: T-Mobile Accessibility offers a service that STS users can email call instructions 2 to 24 hours prior to the call.
Wireless *STS (*787): T-Mobile Accessibility has implemented a national wireless short code for STS to make easier to place or receive STS calls using a wireless phone.
TRS Customer Profile: T-Mobile Accessibility provides a dedicated customer profile designated for STS users only. This includes Saved Messages, Speed Dial, Emergency Numbers and many more.
TRS Customer Profile is an optional feature to help speed up call processing for all STS calls.
1. Go to TRS Customer Profile.
2. Click “Register” and create your username & password.
3. Sign in to complete your TRS Customer Profile.
4. The following features are available in the TRS Customer Profile:
• Frequently Dialed numbers
• Call Preferences
• Notes (Instructions to the STS operator for your calls)
• Permissions (Block Numbers)
• Speech-to-Speech (Calling Handling Options)
Or you may download or print the TRS Customer Profile for STS Users, complete and then send by:
• Address: T-Mobile Accessibility Care, P.O. Box 29230 – KSOPHE020, Shawnee Mission, KS 66201-9230
• Fax: 877-877-3291
• Email: email@example.com
Contact T-Mobile Accessibility Care (available 24 hours a day, 7 days a week) at 877-787-1989 if you would like assistance with your TRS Customer Profile.
STS Call Setup is an optional feature to help speed up call processing for a specific STS call. TRS Customer Profile (see above) is required before using the STS Call Setup form.
Complete the STS Call Setup form online at least 2 hours before your STS call. Your STS Call Setup form will be saved for up to 24 hours. On this form, you can provide:
• Phone number and name of person/business you plan to call
• Announcement for STS operator to make to the person/business at the start of your STS call (e.g., “This is John calling to check on my puppy.”)
• Instructions for STS operator (e.g., details about the subject of the call, call handling preferences, or anything to make the call easier)
Contact T-Mobile Accessibility Care (available 24 hours a day, 7 days a week) at 877-787-1989 if you would like to have assistance with your STS Call Setup.
No, we cannot accept requests for specific STS operators.
STS users must initiate each call. The STS operator facilitates the conversation between a STS user and other party.
No. All calls are on a first-come basis.
Yes, all STS calls are completely confidential.
You may complete and submit your STS Call Setup up to 24 hours in advance. The STS Call Setup is used to assist processing your STS call during that time period.
Yes, the STS user can instruct the operator how they would like their call to be announced, handled and any information about the call that may help the STS operator complete a successful call.
This T-Mobile internet-based relay service (T-Mobile IP Relay) is available for people who are Deaf, Hard or Hearing, DeafBlind or those with a Speech Disability. The relay operator reads aloud the message you type to the other party and types the other party’s spoken message to you. You can use any computer, laptop, tablet, or smartphone (iOS or Android-powered) with an internet connection to communicate with anyone using the T-Mobile IP Relay service. Registration is required. Visit T-Mobile IP Relay for additional information.
You can make international calls through Speech-to-Speech (STS) service. People outside the US wanting to call you should dial 605-224-1837 to reach a STS operator.
Contact T-Mobile Accessibility Care
To fill out online form: tmobileaccess.com/speech-speech-service-contact-us