Sprint IP Relay Mobile App: How to Make an IP Relay Call

On the CALL screen, two options are available to make relay calls. 
(1) tap the yellow phone icon on the upper right or 
(2) tap phone number on the call history log.

To make a new call, tap the yellow phone.

Tap to type the name or phone number of the person you wish to call.  Your wireless phoneÕs contact list will be used when entering a name to call.

Tap DIAL to place your call through the Sprint IP Relay Mobile App.

When your phone is connected to the caller, start your conversation.  When you finish typing, tap the ARROW button to send your conversation to the relay operator who will read aloud to the caller. 

NOTE: Your conversation is on the right side while your callerÕs conversation via a relay operator is on the left side.

When the conversation ends, four options are available before going back to the CALL screen. 

First) 	COPY: Allows you to copy/paste the conversation to Notepad.
Second)  EMAIL: Allows your conversation to be sent to an email address.
Third)	CANCEL: Allows you to remove transcript options view and returns to Conversation screen and the phone conversation will not be saved.
Fourth)	  DONE: Returns you to the CALL screen and the phone conversation will not be saved.

To copy your conversation, tap COPY and then you can paste it on any app, such as Notepad.
 
To email your conversation, tap EMAIL and then tap to type an email address that you wish to send your conversation to.  Then tap SEND.

When you close email without sending, email option appears and allows your draft email to be saved or deleted. Or tap cancel to go back to email.

The second option to make a call is to select contact name or number from the CALL HISTORY that appears on the CALL screen.

Call History has three options: (Delete Òas followsÓ):
1) 	CLEAR: Contact name or phone number is deleted from the Call History.
2) 	ADD:  Contact name or phone number is added to your phone Contacts.
3) 	CALL: Make a phone call via Sprint IP Relay.


NOTE: If you log out the Sprint IP Relay Mobile App, you will not be able to receive incoming calls.

HELPFUL INFORMATION:
How to turn on notifications for incoming calls.

To set up vibrations using your Smartphone settings:

   For Android users:
- Go to Settings
- Sounds & Notifications
Vibration Type*
* You may be able to create your own patterns.

   For iOS users: 
- Go to Settings
- Sounds and Haptics
- Text Tone
- Vibration
- Create New Vibration
- Tap Create New Vibration 
- TapÊyour screenÊto create the vibration you want. 
- Holding your finger down creates aÊcontinuousÊvibration 
and lifting your finger creates a pause.
- Tap Stop when you are done creating your pattern
- Tap Save
- Enter a name of your custom vibration
- Tap Save

To set up camera flasher:

   For Android users:
- Go to Settings
- Accessibility
- Hearing (if you have the option)
- Turn on Flash Alerts.

   For iOS users: 
- Go to Settings
- General
- Accessibility, then under Hearing turn on LED FlashÊforÊAlerts



If you have questions or need assistance, please contact Sprint IP Customer Support:
- RelayUserRegistration@sprint.com (Email)
- (800) 676-3777 (TTY/Voice)
- For Speech to Speech, dial (887) 787-1989 
Available on Android OS 4.0.3 or higher and iOS 9 or higher. Registration is required. Standard data rates may apply.

The Sprint IP Relay Mobile App is a free service offered to individualsÊwho are Deaf, Hard of Hearing, DeafBlind, or have a SpeechÊDisability that allows them to place relay calls over the Internet between locations in the United States (including its territories). Available only in USA and US territories. International calls will either be blocked or terminated.
Although Sprint IP Relay and the Sprint IP Relay Mobile app can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Sprint IP Relay and the Sprint IP Relay Mobile app for emergency calling, you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Sprint IP Relay and the Sprint IP Relay Mobile app; whether caused by the negligence of Sprint or otherwise. Other Terms: Offer/coverage not avail. everywhere or for all phones/networks. May not be combinable with other offers.  Other restrictions apply.  Braille displays, including the BrailleNote Touch are sold separately.  For details, see www.sprintrelay.com   Sprint is a trademark of Sprint. © 2017ÊSprint.