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T-Mobile Accessibility Care - We're here to help!
At T-Mobile Accessibility, we prioritize inclusive communication solutions, ensuring everyone can connect seamlessly. Whether you're Deaf, Hard of Hearing, DeafBlind, or have a speech disability, our team is dedicated to providing expert assistance. As the nation's foremost Telecommunications Relay Service (TRS) provider, with 38 state contracts and federal agreements, we specialize in communication solutions for the Deaf, Hard of Hearing, DeafBlind, and those with speech disabilities. Reach out to us for personalized support and information on our wide range of communication products and services.
Explore Our Resources
Email customer care.
- Wireless Care. vcs@t-mobile.com
- IP Relay service. ip-relay@t-mobile.com
- Captioning services. captioningrequest@t-mobile.com
- All other accessibility services. access@t-mobile.com
Call customer care.
- Video calls. Set up a video customer service (VCS) call by emailing vcs@t-mobile.com
VCS Hours: Weekdays, 7:00a -10p CT - Voice calls. 800-676-3777
- Speech-to-Speech calls. 877-787-1989
- TTY calls. 800-676-3777
- Voice carry over calls. 866-931-9027
- En Español. 800-676-4290
- Fax calls. 877-877-3291
- Contact via postal mail.
T-Mobile Accessibility Care
KSOPHD01-Z8200
6220 Sprint Parkway
Overland Park, KS 66251-8200
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