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T-Mobile Accessibility Care - We're here to help!

At T-Mobile Accessibility, we prioritize inclusive communication solutions, ensuring everyone can connect seamlessly. Whether you're Deaf, Hard of Hearing, DeafBlind, or have a speech disability, our team is dedicated to providing expert assistance. As the nation's foremost Telecommunications Relay Service (TRS) provider, with 38 state contracts and federal agreements, we specialize in communication solutions for the Deaf, Hard of Hearing, DeafBlind, and those with speech disabilities. Reach out to us for personalized support and information on our wide range of communication products and services.

Fields marked with an asterisk (*) are required.

How can we help you today?

I am a current T-Mobile customer.
I want to switch to T-mobile.
I have questions about Accessibility products and services.
I have questions about my T-Mobile wireless service, bill, etc.

Our Accessibility services meet a variety of different needs. Which are you most interested in? (Check all that apply)

Services designed for people who are or who have:

Deaf/Blind
Deaf
Hearing loss/hard of hearing
Speech Disabilities
Blind/Low Vision
Other

If you selected 'Other' above or if there's anything else you'd like us to know, please use this space.

Which services are you most interested in? (Check all that apply)

Accessible Wireless
Accessible Meetings with Captions
State Services
IP Relay
Speech to Speech
RCC
Other

If you selected 'Other' above or if there's anything else you'd like us to know, please use this space.

Contact Information First Name *(required) Please provide a First Name. Last Name *(required) Please provide a Last Name. Email *(required) Please provide an email in username@domain.com format. Phone Number *(required) Please include your country code and area code followed by the phone number. (example: 1-###-###-####)

How would you prefer to be contacted for a follow up?

Phone Call
Text Message
Email
Video Call in ASL

By clicking Submit you agree that it is OK for us to contact you to discuss your wireless plan and/or other T-Mobile Accessibility Services you’ve selected above.

Explore Our Resources

Choose which solution to explore further!

Deaf

DeafMore about this service

Hard-of-Hearing

Hard-of-HearingMore about this service

DeafBlind

DeafBlindMore about this service

Speech

SpeechMore about this service

Blind/low-vision

Blind/low-visionMore about this service

Contact options if you prefer text.

Email customer care.

Set up a call in ASL for T-Mobile wireless service: vcs@t-mobile.com
For accessibility services: access@t-mobile.com

Contact options if you prefer to call.

Call customer care.

Video calls. Set up a video customer service (VCS) call by emailing vcs@t-mobile.com
VCS Hours: Weekdays, 7:00a -10p CT
Voice calls. 800-676-3777
Speech-to-Speech calls. 877-787-1989
TTY calls. 800-676-3777
Voice carry over calls. 866-931-9027
En Español. 800-676-4290
Fax calls. 877-877-3291
Contact via postal mail.

T-Mobile Accessibility Care
KSOPHD01-Z8200
6220 Sprint Parkway
Overland Park, KS 66251-8200

Top Resources

Explore our commitment to accessibility and stay informed about the advancements shaping the telecommunications landscape.

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Using relay in an emergency

General information about speech-to-speech

Resources for T-Mobile captioning services

Solutions for different needs

More about accessibility at T-Mobile

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Device and screen images simulated. Although T-Mobile IP Relay can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using T-Mobile IP Relay for emergency calling, you agree that T-Mobile is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through T-Mobile IP Relay whether caused by the negligence of T-Mobile Accessibility or otherwise. All calls are strictly confidential and no records of any conversations are maintained by T-Mobile. Other restrictions apply. © 2025 T-Mobile. USA, Inc. T-Mobile, the T logo, Magenta and the magenta color are registered trademarks of Deutsche Telekom AG.