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Accessible wireless

Wireless solutions designed for you.

Find a plan and device for your specific needs with T-Mobile's Accessibility Team. Powered by T-Mobile's 5G network, the accessibility services you love — VRS, IP Relay, Speech-to-Speech — are available in more places. Get support the way you want it, even in American Sign Language (ASL) with our Video Customer Service. For customers who are blind or have low-vision, we offer large print and braille bills options, and our DeafBlind users have a dedicated outreach team.

Accessible services with more speed and in more places.

Whether you're making that important VRS call, firing up IP Relay, or maybe just sitting in on a captioned Zoom conference, it's better on T-Mobile. That's because T‑Mobile is America's largest and fastest 5G network, the network built for you! T-Mobile's 5G coverage area is bigger than AT&T and 4x bigger than Verizon.

Typical download speeds on T‑Mobile’s nationwide 5G network are 75 – 335 Mbps with peaks over 1Gbps. Capable device required; coverage not available in some areas. Some uses may require certain plan or feature; see T‑ Fastest:Based on median, overall combined 5G speeds according to analysis by Ookla® of Speedtest Intelligence® data 5G download speeds for Q3 2023. Ookla trademarks used under license and reprinted with permission.

Care in ASL.

Prefer American Sign Language (ASL) over English? T-Mobile customers can connect to Video Customer Service and get your billing and service questions answered with on of our T-Mobile specialists who are fluent in ASL. (Already a customer and need help now? Email us at to get started!)

Confidence and independence.

With T-Mobile Speech-to-Speech (STS), your calls include a specially trained operator who can understand a variety of speech differences, repeating words and phrases clearly so your side of the call is smooth and stress-free.

There's no cost, no special equipment, and you can use it right on your mobile phone. Just dial 7-1-1.


Alternate billing options and more.

T-Mobile offers a variety of devices that include services to meet the needs of its customers who are  blind or low-vision. We also offer online, large-print and braille billing statements for customers who request them.

Finally, we offer credits for our Directory Assistance Program which provides greater access to 411 information services.

Learn more




Our happy customers have lots to share.

"T-Mobile Accessibility made it very easy to switch from my old cellular provider to them from the convenience of my home!  Arthur and Stephanie were wonderful to work with via video, email, and texting.  We were able to get great service at a great price with them.  I highly recommend going with the T-Mobile Accessibility Team!" 

David R.North Carolina

"As a deaf person … T-Mobile has been fantastic. The … phone services plan, customer service in ASL combined with T-Mobile is a TRUE ACCESSIBLE service. T-Mobile brings me to communicate FULLY with ease. Thank you!"

Jennifer P.Denver, Colorado
T-Mobile has a Deaf-centric plan designed for Deaf and Hard of Hearing people and I love it that I am able to chat with my Deaf representative directly! That is what it is all about. I use T-Mobile while traveling and it works nicely!
B. R.Rochester, NY
"I switched! I'm glad I stopped by the accessibility booth at an event to inquiry about T-Mobile’s services. The associate was really helpful and checked the compatibility for the Internet at my home area- and it was easy and fast. I was not pushed into buying. The switch was organic and natural, and I saved a bunch too! I was impressed with their customer service call- direct communication in ASL rather waiting on phone with an interpreter and robot at other end.  Amazing experience for me with T-Mobile. I am staying with T-Mobile for a long time now!"
N. M. Lakewood, Colorado
I am so grateful to have this for accessibility as my needs to use this. That is so friendly to use it when I need it. I can use this anywhere I go, and get notifications for safety. The price is good deal. You have a choice to use this included with [streaming services] and other. Is that cool, right?
Emli C.Murrieta, California

"I commend T-Mobile accessibility team for providing exceptional customer service tailored to the needs of their Deaf, Hard of Hearing, DeafBlind, and Deaf Disabled (DHH+) clientele.

Having grown up with Deaf parents, I've closely observed the challenges they faced in effectively managing their monthly wireless services, often leading to communication hurdles and subsequent frustration. However, since their transition to T-Mobile the team's seamless provision of services in American Sign Language (ASL) has significantly minimized the potential for misunderstandings and enhanced overall clarity. A sincere round of applause goes out to the dedicated accessibility team, and the wider T-Mobile community for their unwavering commitment to fostering inclusivity and accessibility within the DHH+ community."

T-Mobile UserColorado

Contact us

Explore the possibilities with T-Mobile! Powered by T-Mobile's 5G network, the accessibility services you love — VRS, IP Relay, Speech-to-Speech — are available in more places. Ready to experience a more inclusive network? Contact us, and a member of our dedicated team will reach out!