Solutions for Individuals with Hearing Loss

Better connections for people with hearing loss.

T-Mobile has empowered people with hearing loss with unique communication solutions for decades. Today, T-Mobile works with manufacturers who offer a variety of hearing-aid compatible (HAC) phones, for a better experience for our customers who are hard-of-hearing. We also offer services that deliver live captions for conference and video calls as well as for live meetings.

Celebrate diverse connections with T-Mobile, where every voice matters
Enjoy solutions tailored for your unique abilities.
T-Mobile’s hardware and software is dedicated to accessibility solutions for those who are hard of hearing.

Accessible wireless

Whether you're making that important VRS call, firing up IP Relay, or maybe just sitting in on a captioned Zoom conference, it's better on T-Mobile. That's because T‑Mobile is America's largest and fastest 5G network, and we have a longstanding commitment to accessibility.

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Accessible meetings

Whether you're joining a conference call or a video meeting, make it accessible with captions from T-Mobile. Explore our Accessible Meetings Page to discover inclusive and effective communication how ever you meet.

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Hearing aid compatibility for mobile phones

General info about hearing aid compatibility (HAC)

T-Mobile ensures that a certain portion of its essential handsets offered to customers are compatible with hearing aids.

Some hearing aid users may detect interference in the form of a buzzing, humming, or whining noise when using a wireless phone. The amount of interference experienced may vary due to differences in immunity levels of hearing aids.

A rating system (M1 through M4 for microphone and T1 through T4 for telecoil) is used to assist consumers with identifying handsets designed to be compatible with hearing aids. Federal Communications Commission (FCC) rules require the labeling of phones that receive a rating of 3 or 4, which are deemed to be hearing aid compatible. Phones that receive a rating of 3 or 4 usually cause the least amount of interference. Typically, the higher the M or T rating assigned to a phone, the less interference.

Although the rating system is not a guarantee, it is a useful tool for consumers to determine the most appropriate wireless handset.

For additional information about hearing aid compatibility with digital wireless phones, see the hearing aid compatibility brochure and the FCC guide.

Important note about HAC phones

Hearing-aid-compatible phones have been tested and rated for use with hearing aids for some of the wireless technologies they use. However, some newer wireless technologies used in these phones may not been tested yet for use with hearing aids. It is important to try the features of your phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult the manufacturer of your phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.

Handsets with Wi-Fi or Voice over LTE (VoLTE) calling capabilities may not have been tested for hearing aid compatibility in these calling modes.

HAC-rated phones

Hearing Aid Compatible Phones

T-Mobile currently offers the following hearing- aid-compatible handsets—all rated at M3 or better. Any handset rated M3 or better (as well as T3 or better) was evaluated using the 2011 ANSI Standard.

Best/Premium: Devices featuring higher-end design, materials, and finishes, paired-up with a more sophisticated user interfaces and functionalities.

Good: Entry-level phones with straight-forward features, applications, and designs.

Last updated on 10/6/23

Options for people with hearing loss