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Robust accessibility options for business & government

Break down barriers and open access for all.

T-Mobile helps you serve customers and employees with disabilities—without specialized hardware and complicated setup. From government to retail to education, we make accessibility easy.

Accessibility isn’t just the right thing, it’s good business

  • Reach more people: Over 60 million U.S. adults live with a disability. Accessibility helps you serve more of them, more effectively.

  • Build loyalty and trust: When people can engage on their terms, they return — and recommend you to others.

  • Compliance made simple: Solutions aligned with ADA, Section 508, and other mandates reduce your compliance risk.

  • Reduce operational friction: Tools like visual interpreting and live captioning cut down on manual accommodations and staffing workarounds.

  • Show modern leadership: Accessibility signals a forward-thinking, customer-focused culture that reflects your organization's values.

Smart, Scalable Accessibility Tools 

ICON-InterpretingOnDemand - SMOn-Demand ASL Interpreting: App-based, real-time ASL interpretation designed to enable customers and staff who are Deaf to communicate instantly.

ICON-Visual InterpretingVisual Interpreting: Users who are blind or have low vision get live, remote visual support through their smartphone camera. Perfect for navigation, reading signs, and handling transactions.

ICON-Meeting CaptionsLive Captioned Meetings: Enable anyone who has hearing loss to follow conversations and participate fully in meetings, town halls, and events.

ICON-CaptionsVideo Captioning (Post-Production): Add captions to training, onboarding, or public-facing videos to make your content more accessible, searchable, and compliant.

ICONS-WirelessWireless Plans for Organizations: Discounted wireless and data solutions designed for nonprofits, public agencies, and institutions delivering accessible services.

ICON-TTY for EnterpriseEnterprise Telecommunications Relay Service (eTRS): A simple way enable customers with hearing or speech disabilities to use TRS to connect with your business—no TTY equipment or hardware required. Works with automated phone systems like IVRs.



Simple to Start. Easy to Scale.

You don’t need new infrastructure or lengthy procurement cycles to begin. Our solutions work with what you already have — and scale at a pace that works for you.

  • No IT lift: No integration with internal systems or platforms required

  • Flexible access points: App, QR code, and geofencing simplify access

  • Start small, scale fast: Pilot in select locations and expand based on results

  • Enterprise-ready: Already trusted by public agencies and Fortune 500 brands

  • Accessibility tools: Free tools from T-Mobile can help you test your own site or service for accessibility gaps

Serving a Wide Range of Organizations

T-Mobile Accessibility services are designed to work in the environments where access matters most. Whether you're serving the public, welcoming guests, or managing large teams, we help you remove friction and deliver inclusive experiences.

Airports & Transit Agencies

Enable travelers who are blind or have low vision, navigate independently without assigning escort staff. Enable travelers who are deaf engage with gate staff and others.

 
Government & Public Services

Stay compliant while making in-person and digital services more accessible to all residents.

 
Hotels & Retail Provide guests who are Deaf or blind with real-time communication and navigation support at key moments of interaction.
 
Enterprises & Nonprofits Improve workplace inclusion and ensure accessible touchpoints for employees, clients, and partners.
 
An older woman with a phone to her ear smiles with joy. She has a swath of magenta in her gray hair and a visible tracheostomy tube.

Support your customers and employees with scalable solutions.

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Serving a Wide Range of Organizations

 

STS-Icon-lg Airports & Transit Agencies

Help travelers who are blind or have low vision navigate independently without assigning escort staff.

 
IP-Relay-Icon-lg Hotels & Retail

Provide guests who are Deaf or blind with real-time communication and navigation support at key moments of interaction.

 
Captioning-Icon Government & Public Services Stay compliant while making in-person and digital services more accessible to all residents.  
A black icon of a printed page with a small, gray speaker-and-sound icon in the lower right corner. Enterprises & Nonprofits  Improve workplace inclusion and ensure accessible touchpoints for employees, clients, and partners.   

What Are Your Organization’s Accessibility Needs? 

T-Mobile Accessibility can help customize accessibility solutions for businesses and government agencies of all sizes.

Prioritizing An Accessible Digital Experience?

T-Mobile's free and open-source accessibility toolkit empowers developers, designers, and testers to build for everyone.

Our happy customers have lots to share.


"Yes the IP Relay works!! I happened to lock myself out of my truck one day and videophone wasn't working clearly; [I used] IP Relay... wow works great!  No communication barrier!"

William W. | Sedalia, MO