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Update your IP Relay
App Today!

The old app will soon stop working.

Update your app now! It's easy! 

What's Happening

In May, we updated the IP Relay app to improve security and ensure IP Relay continues to work smoothly. You MUST complete the update to continue using IP Relay.

3 Easy Steps:

1. Go to the app store for your iOS or Android device using one of the links below.

2. Update the IP Relay app.

3. Sign back in after updating.

It only takes a few minutes.

NOTE: If you only use IP Relay on the web (and not with the app on a mobile device), then you do not need to complete the update.

 

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Update IP Relay for iPhone

Icon for the iOS App Store

Click the icon above to visit the Apple App Store.

 

Update IP Relay for Android

 Icon for the Google Play Store

Click the icon above to visit the Google Play Store.

IMPORTANT: you must update NOW.

This update is required for all app users.*

*If you only use IP Relay on the web (and not with the app on a mobile device), you can skip the update.

IP Relay App Update Q & A

Learn more about the IP Relay App Update

Who needs to update the app? Everyone who uses the IP Relay app on an iPhone or Android device.
I only use IP Relay on the web. Do I need to do anything? No. This update is ONLY for app users. IP Relay on the web (through a browser) requires no update.
Why do I need to update the IP Relay app?

If you do not update the app, the old version will no longer work on your device. This update  improves security and keeps the service running smoothly.
Is the update required?

Yes. It's required for all IP Relay app users.
I had trouble installing the update. Help!

Contact our Care team and we will walk you through the steps: 

TTY/V 800-676-3777 or access@t-mobile.com
Will the app look different after I update?

No. The app will look and work the same.
What phones work with this update?

The IP Relay app works on:

  • iPhones running iOS 16 or newer

  • Android phones running Android 9.0 or newer
What if my phone can’t install app updates?

If your phone is unable to install the update, the IP Relay app will no longer work on your phone. But don't worry! Our Care team can help with phone upgrade options. Set up a video call with them by emailing vcs@t-mobile.com.
Do I need to sign in again after updating?

Yes. After updating, you will need to sign back in to the app.
What if I forgot my IP Relay username or password?

You can reset your password here: Recover your password
Will T-Mobile ask for my password?

No. T-Mobile will never ask for your password by email, text, or phone.
Where can I get help?

Contact our Care team:

TTY/V 800-676-3777 or access@t-mobile.com

Or, set up a video call by emailing vcs@t-mobile.com.

Downloadable resources

Using IP Relay on iOS document
InstructionsUsing the IP relay app on iOS.

Step-by-step instructions for using T-Mobile IP Relay on iOS devices.

Download PDF or DOC

Using IP Relay on Android document
InstructionsUsing IP Relay on Android.

Step-by-step instructions for using T-Mobile IP Relay on Android devices.

Download PDF or DOC

 

Instructions for using IP Relay on the web
InstructionsUsing IP Relay App on the web.

Step-by-step instructions for using T-Mobile IP Relay on the web.

Download PDF or DOC